Privacy Policy

1. Introduction

Welcome to FORNEXT. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our AI chatbot assistant.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please discontinue use of our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out the contact form on our website
• Interact with our AI chatbot assistant
• Subscribe to our newsletter or communications
• Engage with our services or projects

This information may include:

• Name
• Email address
• Subject of inquiry
• Message content
• Any other information you choose to provide

2.2 Chatbot Interactions

When you interact with our Botpress-powered AI chatbot, we may collect:

• Chat conversation history
• Questions and responses
• Session data and timestamps
• User preferences within the chat

2.3 Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website addresses
• Clickstream data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your inquiries and communications
• To provide and improve our AI chatbot assistance
• To personalize your experience on our website
• To analyze website usage and improve our services
• To send periodic emails regarding updates, projects, or services
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To protect the security and integrity of our website

4. Third-Party Services

4.1 Botpress Chatbot

Our website uses Botpress for AI chatbot functionality. Botpress may collect and process data according to their own privacy policy. We recommend reviewing Botpress's privacy policy for more information about their data practices.

4.2 Analytics Services

We may use third-party analytics services to monitor and analyze website traffic. These services may use cookies and similar tracking technologies to collect information about your usage patterns.

4.3 Form Processing

Our contact forms may be processed through third-party services (such as Netlify Forms). These services have their own privacy policies governing the collection and use of your information.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide personalized chatbot experiences

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission protocols (HTTPS)
• Regular security assessments
• Access controls and authentication
• Data encryption where appropriate

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Chatbot conversation data may be stored to improve our AI assistance services.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting FORNEXT with your information. Your privacy is important to us.